Nuvo Claims is a Canada-based claims administration firm specializing in securities settlements. Designed to address inefficiencies in a traditionally conservative industry, the platform offers law firms and claimants a streamlined, secure, and transparent claims review process. With features such as identity verification, real-time reporting, and SOC 2-compliant infrastructure, Nuvo Claims positions itself as a modern alternative to legacy providers. To support its market expansion efforts, Nuvo Claims partnered with Roveir to build and execute a go-to-market strategy focused on qualified lead generation, positioning, and growth within the North American legal sector.

Our Process

Step 1

Discovery

To establish a focused go-to-market approach, Roveir worked with Nuvo to identify its most compelling differentiators and segment the legal market accordingly. Key insights included:

  • Law firms handling class action lawsuits look for solutions that require minimal time and involvement, especially when managing communications with large volumes of claimants.
  • Traditional solutions rely on manual workflows that are slow, costly, and often lack modern compliance and security standards.
  • Decision makers are typically senior lawyers or firm partners who prioritize compliance, speed, and reducing operational risk.
  • Legal teams operate under growing pressure to lower costs, avoid errors, and improve the claimant experience, without increasing their own workload.

Step 2

Research

To support strategic outreach, Roveir defined a research approach focused on Nuvo Claims’ role in the market and the most effective ways to engage legal decision-makers. This included:

  • Industry Context: The class action claims administration space moves slowly, with limited innovation. Many firms continue to rely on legacy processes that are manual, time-consuming, and costly.
  • Market Opportunity: There is a clear demand for secure, affordable, and tech-enabled alternatives that can streamline the claims process without compromising on compliance.
  • Audience Profiling: Decision-makers at law firms value solutions that minimize their involvement in administrative tasks, ensure compliance, and deliver a streamlined experience for claimants. However, many are not actively seeking alternatives, which makes education and clear differentiation essential to capturing their attention.

Step 3

Pre-Launch Strategy

To maximize initial impact, Roveir developed a messaging strategy tailored to legal decision-makers, highlighting:

  • The security infrastructure and SOC 2 alignment as a trust signal.
  • Lower administrative costs and faster case resolutions as key outcomes.
  • Nuvo Claims’ ability to handle claimant communication, reducing workload on the legal team.

Outreach assets and prospect lists were developed to target firms likely to handle multiple class actions annually, optimizing for long-term relationship potential.

Step 4

Launch

Outbound campaigns were deployed across targeted segments with a focus on quality over volume. Key components included:

  • Personalized Messaging: Campaign copy was crafted to reflect law firm priorities: reliability, compliance, and reduced operational lift.
  • Lead Qualification: All early-stage conversations were filtered through custom criteria to ensure alignment with Nuvo Claims’ goals.
  • Feedback Integration: Live responses were used to iterate on outreach language, objection handling, and targeting tactics.

Step 5

Next Steps

With a focused outbound strategy in place, Nuvo Claims is now working to deepen relationships with class action law firms that align with its long-term vision. Building on early traction, the team continues to refine messaging, optimize lead quality, and explore opportunities in adjacent verticals such as retail and automotive settlements. As new conversations unfold, real-time feedback is being used to guide targeting, creative direction, and overall campaign strategy. This iterative approach supports Nuvo Claims’ broader goal of becoming a preferred partner for firms seeking a secure, efficient, and claimant-focused solution in the class action space.

Results

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